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2007

December: The Public Services Ombudsman for Wales became one of the first UK users of the CAS Knowledge Management software to complement their existing complaints handling system.

November: CAS is delighted to announce that it has been chosen to supply the Local Government Ombudsman in England with a complaints and enquiries system.

CAS won this important contract in conjunction with a Catalist partner IPL, based in Bath. The contract is for the supply of our Workpro Complaints and Enquiries system to the Commission for Local Administration in England, otherwise known as the Local Government Ombudsman (LGO).

Operating from three administrative centres, the LGO is an independent and impartial service that investigates complaints about councils in England on such matters as housing, planning, education and social services. The purpose of the LGO's procurement is to acquire a business support system that will not only replace the current case tracking system but will also offer support to a much wider range of business processes.

CAS is responsible for the deployment of Workpro Complaints which will provide support for a new Access & Advice Service operating from LGO's Coventry office. Later stages of the programme will involve the replacement of the existing complaints management system and provide full support to LGO's investigations business processes.

CAS’s Managing Director, David Wells, commented "CAS has an unblemished record of delivery and an outstanding reputation with Ombudsman services throughout the UK and Ireland. The CAS/IPL team is now completely committed to delivering this business critical system to the LGO. The first stage of the project is due to go live on 31 March 2008."

October: CAS is delighted to welcome Adrienne Wilson to our Board of Directors. Adrienne is a very experienced Business Director and, as a Board Director of software company Newell & Budge Ltd., during 2000-2005, she playing a key role in the company's growth during this period. Her experience will be a major asset to CAS and Adrienne will play a key role in our future plans.

As well as this new appointment, we have said good-bye to one of our original Board Members. After 10 years as CAS Finance Director John Small has stepped down from the CAS Board. John has a long history with CAS having previously overseen the companies activities when it was part of Heriot Watt University. We all thank John for his advice over the years and I know that we will miss his anecdotes at future meetings. Many thanks, John.

July: CAS is delighted to announce that it has been accredited as an Investor in People (IiP).

This accreditation is a visible guarantee as to the quality of our employees and our business practices and proves our commitment to continually develop both our staff and our organisation.

On the contracts front, CAS received a contract to install a further command and control workstation at RAF Spadeadam in order to assist in tactics analysis at the range.

April: In April CAS were delighted to receive contract renewals to provide support services to the Robert Gordon University (RGU) and the Computer Users Information Service (CUIS).

We are also pleased to welcome Lynne Campbell to CAS. Lynne will fulfil a much needed position as market Researcher at CAS.

March: Additional contracts received in March include consultation work for the Northern Ireland Children’s Commissioner (NICCY) and a contract to install an additional command and control workstation at RAF Spadeadam in order to simplify mission booking and scheduling. In addition we were tasked with additional work for Waterwatch.

March: Another excellent month during which CAS received 2 year support contracts for the Public Sector Ombudsman for Wales,
the Scottish Commissioner for Children and Young People AND the Scottish Borders Council. In addition we were delighted to win a contract for the supply of our WorkPro Complaints Handling system to be installed at the Office of the Children’s Commissioner in England.

As if all of that wasn't enough good news we had additional contracts from the Scottish Children’s Reporters Administration and the Scottish National War Memorial.

February: To finish off the month CAS received a contract for the support of the nurse "Course Administration System" for St. Martins University.

February: Another very busy month with the award of additional contracts including a 2 year support and maintenance contract for the Northern Ireland Commissioner for Children and Young People (NICCY). We also received a contract to provide additional hardware and server services for the Public Services Ombudsman of Wales (PSOW) and a number of additional projects at RAF Spadeadam which will add additional functionality to the range.

January: 2007 marks the 25th anniversary of Computer Application Services working at RAF Spadeadam. CAS Managing Director, Dave Wells, made a presentation to Wing Commander Mike Toft, Spadeadam Station Commander, to mark this unbroken 25 year relationship.

January: A fantastic start to 2007 with the award of a contract to implement a Time Sensitive Targeting system at RAF Spadeadam. This is a major addition to RAF Spadeadam capabilities and is a great way to start celebrating this, our 25th year, of working at RAF Spadeadam.